Delivering successful offshore outsourcing requires a long-term strategy that consistently delivers value to all stakeholders. While global concerns about managing offshore projects and relationships continue to grow, Gatistavam Softech uses a streamlined Project Execution Approach to keep clients fully informed and in control.
Our execution methodology and offshore relationship models cater to End Clients, ISVs, Software Product Companies, and Web Development Firms who seek lasting, value-driven partnerships.
Initiation Phase of Our Project Execution Approach
At Gatistavam, we follow a 100% client-oriented approach tailored to each client’s needs. Our consultants recommend an appropriate execution model when necessary. Once a client chooses to proceed with us, we initiate the following steps—some even before project confirmation.
Non-Disclosure Agreement
Gatistavam respects the confidentiality of client information. To protect it, our employees and associates sign NDAs wherever applicable. In many cases, we sign the NDA even before processing the RFP.
Understanding Client's Business and Processes
We prioritize understanding our client’s business and internal processes to deliver custom solutions that meet exact needs. Our business and technical consultants gather detailed information, define the implementation cycle, and align our work with the client’s in-house operations.
To build a solid project plan and timeline, we analyze how the client’s team manages testing strategies, requirement documentation, and reporting mechanisms. Based on this, we define reporting terms, manage scope changes, establish communication channels, and finalize version control systems.
Defining Points of Contact
To maintain clear and effective communication, we assign key contacts to every client:
- Account Manager (email, Skype, MSN, Phone, Mobile)
- Delivery Manager (email, Skype, MSN, Phone, Mobile)
- Project Manager/ Leader (email, Skype, MSN, Phone, Mobile)
- Escalation Manager (someone from company top management).
Pilot Phase and Process Alignment
Over 75% of our business comes from repeat clients. For new clients handling large or high-investment projects, we recommend a Pilot Phase. This allows both sides to evaluate comfort level, responsiveness, agility, and quality before moving to full-scale execution.
Service Level Agreement (SLA)
We define all service parameters—including payments, deliverables, and timelines—through an SLA. Standard templates are customized to meet each project’s requirements.
Estimation
Clients often ask about workload, timeframe, and cost. We go beyond basic estimates by analyzing the client’s input thoroughly. Our proposals include:
- Resource allocation
- Project planning
- Cost breakdowns
- Discount options
- Execution methodology
- Quality control practices
If clients submit basic RFPs, we start with Q&A sessions to clarify details and then tailor the proposal.
RFP Processing Steps
- We analyze information provided by potential client (RFP/Business needs an analysis), define unclear points for us and prepare a document with questions.
- Client answers the questions. We correct our preliminary estimations, analyze answers and maybe define new questions.
- Finally if almost everything is a clear we prepare Proposal Package and deliver it as our response to the client
Execution Phase
The following processes are usually implemented into the Project Execution Approach for successful software outsourcing project delivery.
Kick-off Meeting
We introduce all key team members, clarify roles and responsibilities, and align communication and reporting mechanisms.
Clarifying Project Requirements
We stay in close contact with the client’s team to ensure full understanding. Our managers and analysts translate business needs into software specifications and use cases. We also develop non-functional GUI prototypes to validate expectations.
Functional Prototyping & Architecture
We create prototypes that show system design, custom controls, and technology use. Additionally, we prepare a Software Architecture Document (SAD) to outline the structure and technical decisions.
Build & Test
Our team transforms project requirements into a functional system through iterative development and testing. We deliver product versions regularly to show progress and improve quality continuously.
Quality Assurance
Unit Testing
We test individual modules to validate functionality. Conducting unit tests early helps us identify and fix bugs before they escalate, reducing costs and rework.
Integration Testing
After unit testing, we conduct integration testing to ensure all modules work seamlessly together. Our team tests services, session management, web flows, and more to maintain high-quality integration.
Acceptance Testing
We define and document UAT scenarios and criteria in advance. Our QA team and client representatives collaborate to ensure the product meets expectations.
Normally integration testing would be include but would not be limited to
- Testing calls between Service and Client Layers of the application
- Session Management
- Transaction Management
- Testing Remote Services
- Web Flow
Our team of engineers realizes that Integration Testing, while being an integral part of Quality Practices, is not a substitute for other testing procedures. As part of our Project Execution Approach, we encourage our engineers to develop sufficient test cases and scenarios to gain maximum code coverage at the root level.
It is a proven fact that the best solutions address quality issues right from the early stages of the development life cycle. The best mode of conducting testing is “Early & Often” in the Software Development Life Cycle.
Support & Bug Fixing Phase
After delivery, we offer a Free Support Phase where we resolve all development-related issues. We also offer value-added services such as:
- SEO Campaigns
- Call Centre Back Office
- Onsite Deployment of the Projects at Clients Request
- Customer Support Centre
- Additional Development to current Project as discounted Prices
Planning & Risks management
A preliminary project plan and risks list should be created during the project initiation and planning phases. However, it is impossible to foresee all possible risks, and it is quite difficult to create a well-detailed plan before the project is up and running. These activities are rather continuous. At Gatistavam, we ensure our Project Execution Approach includes sending Project Status Reports (PSR) weekly, semi-monthly, or monthly—depending on the project. Our team of qualified experts makes sure that throughout all project cycles, project health, risks, changes to scope, timelines, and team planning are monitored and projected. The findings and results are communicated to the client through PSRs. During the project, the manager regularly reviews the risk list, defines new risks, resolves existing ones, updates the project plan based on actual work, and modifies task lists according to decisions and established priorities.
Reporting
At Gatistavam, we have a standard set of reports that we usually use to update clients about project progress, problems that need resolution, available defects, etc. As part of our Project Execution Approach, the following reports are used by default:
- Weekly project status report
- Known Bugs and Remedies report
- Project Plan Report
- Test Cases Reports and Quality Testing
As you can see, working with an offshore outsourcing company is just as easy as working with a local consultant. Literally our front office is will be your back office.
