Task Panda Case Study
Client & Project Overview
Task Panda is a platform designed to connect homeowners / customers who need household services (carpentry, gardening, cleaning, plumbing etc.) with professionals who bid for those jobs. The goal was to create a transparent, easy-to-use bidding marketplace where buyers can post tasks, view bids, compare by price & reviews, and choose the best professional.
Challenges / Needs
- Marketplace trust: users need to see reliable, reviewed professionals before engaging
- Efficient bidding: multiple professionals should be able to bid, buyers to compare bids in a structured way
- Geo-location matching: showing relevant professionals nearby or in serviceable area
- Seamless task-posting flow: easy for non-tech users to post task, describe details, upload images, set time etc.
- Notification & communication: buyers and bidders need updates, messages, status, acceptance, etc.
- Payment & secure transactions: ensuring payments are processed securely (escrow if applicable), refunds or cancellations handled smoothly
- Scalability: able to support many users, many tasks concurrently, with varied categories
Goals & Objectives
- Build a bidding portal where users can post tasks and receive bids from service providers
- Include review / rating system to build trust in providers
- Provide geolocation / map-based search & filtering of bidders
- Enable clear communications (messages or chat), notifications, status tracking
- Payment module (supporting secure payments, possibly release upon job completion)
- Admin dashboard to manage users, tasks, disputes, payments, reviews
Our Role & Scope
- Requirement gathering: understanding task categories, user flow, service provider workflows
- UI/UX design: simplified task posting, bid comparison, provider profile pages
- Backend development: bidding engine, matching, messaging, notifications
- Geolocation & search integration: filters, maps, distance sorting
- Payment gateway / transaction handling, plus security layers
- Review & rating system implementation
- Admin dashboard with reporting, moderation of reviews, conflict resolution functions
- Testing: functionality, usability, performance, security
Solution & Key Features
- Task Posting Module: Users (buyers) post a task with title, description, category, images, desired time / schedule
- Bidding Module: Providers view open tasks, bid with their quote and timeline; buyers see multiple bids, compare price, provider rating etc.
- Provider Profiles & Reviews: Each service provider has a profile, past jobs, ratings & reviews to build trust.
- Communication & Notifications: In-app messaging, push/email alerts for bid received, accepted, job started/completed.
- Search & Filtering: Filters based on category, price, rating, distance; map view to locate providers nearby.
- Payment Handling: Secure payments (pre-payments or escrow), status updates upon job completion, refunds.
- Admin Dashboard: Manage listings/tasks, approve or moderate providers, resolve disputes, view analytics (no. of tasks, average bid, completion rate etc.)
Challenges & How We Overcame Them
- Clean, simple, intuitive interface for both buyers & providers (some may not be tech savvy)
- Visual clarity: bidding lists show key info (bid amount, provider rating, distance) at a glance
- Responsive design: mobile & desktop friendly
- Images & map views to help buyer choose wisely
- Clear feedback & status flows: when a bid is placed, accepted, job in progress etc.
Design & UX Approach
- Clean, modern UI so learners find courses easily, see promotions clearly.
- Simple navigation: “My Courses”, “Active Promotions”, “Certificates” etc.
- Visual cues of progress: progress bars, completion status, badges earned.
- Consistent branding for promotional banners and training content.
- Responsive design for different devices.
Results & Impact
- Number of users (buyers + providers) grew by X% in first 3 months
- Average bid response time dropped to under Y hours per task
- Task completion rate improved; job cancellation or dispute rates lowered by Z%
- Users report satisfaction improvement (via survey) of A/10 → B/10
- Time to post a task & receive bids reduced significantly (e.g. average task posted → first bid in < 1 hour)
- Admin dashboard allowed client to see insights: most popular categories, geographic hotspots, average bid amounts
Key Learnings & Future Plans
- Feedback loops from both buyers & providers are essential for refining features (e.g. adding chat, improving bidding UI)
- Adding verification / trust badges for providers could further increase buyer confidence
- Potential future features: in-app chat with file/image sharing, dynamic pricing, subscription plans for providers, mobile app version, AI/ML suggestions of best provider based on buyer criteria
Visuals / Assets Ideas
- Screenshots: task posting screen; bidding list; provider profile; map search/filter; messaging/notification screens
- Flow diagrams: how a task moves from posting → bidding → acceptance → completion → payment
- Dashboards: admin analytics, provider performance, category/region breakdown
- Before / after comparison: e.g. before using Task Panda vs after in metrics (bid response time, user satisfaction etc.)